Exchange & Return Policy
1. Exchange Eligibility
We only offer exchanges if the product received has a manufacturing defect or fault from our end.
We do not entertain exchanges due to a change of mind.
Before placing your order, our team is available through Instagram DM and WhatsApp to assist you with product details, sizing, and any questions.
2. Product Condition
To be eligible for an exchange, the product must:
Be unused and unworn
Have the original price tag and labels attached
Be returned with the original packaging
Include the purchase invoice
Include all original accessories or freebies, if applicable
3. Complaint & Exchange Timeframe
Any complaint regarding your order must be reported within 24 hours of delivery.
If an exchange is approved, the product must be sent back to us within 7 days.
Once we receive the returned product, the exchange will be processed within 2 working days.
4. Cases Where Exchange Is Not Accepted
We cannot entertain an exchange if:
The exchange request is made after 24 hours of delivery.
The product has been damaged due to wear and tear.
The product has been tampered with or altered.
Any item is missing from the package, including price tags, labels, original packaging, freebies, or accessories.
The product was purchased during a sale.
The customer ordered the wrong size. Since we work with smaller batches and limited stock, size exchanges cannot be guaranteed. Please carefully check our size chart and product description before placing your order.
5. Color & Texture Variation
Due to differences in screen displays, lighting, photography, and device settings, the actual color or texture of a product may vary slightly from what appears on your screen.
Such minor variations will not be considered a valid reason for exchange.
6. How to Report a Defective Product
If you receive a defective or faulty product, please contact us within 24 hours of delivery.
Send clear images of the defective product to:
Email: gulandaam.official@gmail.com
Our team will review your complaint and assist you according to the nature of the issue.
Important
Please check the product details, size chart, and description carefully before placing your order. We strongly recommend contacting our team through Instagram DM or WhatsApp if you need assistance before purchasing.